Employee performance is a function of outcomes compared to expectations.
If you want to get all math about it, Employee Performance = f (outcomes/expectations).
You can't evaluate employee performance without the ability to measure outcomes against defined expectations. If you haven't been clear about your expectations, you don't have any ability to evaluate outcomes - and more importantly, employees don't have a way to measure their own performance.
And ambiguity breeds poor performance.
When employees and teams fail to meet your expectations, the first question to ask yourself is, "Was I clear about my expectations?"
If you want to get all math about it, Employee Performance = f (outcomes/expectations).
You can't evaluate employee performance without the ability to measure outcomes against defined expectations. If you haven't been clear about your expectations, you don't have any ability to evaluate outcomes - and more importantly, employees don't have a way to measure their own performance.
And ambiguity breeds poor performance.
When employees and teams fail to meet your expectations, the first question to ask yourself is, "Was I clear about my expectations?"
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